Exchanges & Returns

 Return Policy:

We wants our customers to be happy with their purchase, if for some reason you are not completely satisfied with your purchase, you may send it back to us within 30 days from the original delivery, for a refund.

Return instructions:

  • Return items(s) must be unused, unwashed, with their original packaging. shoe boxes and other merchandise must be wrapped with protective box.

  • merchandise received unwrapped or without their original packaging will be subject to 20% restocking fee.

  • Please note that original shipping fees are non-refundable, also, if your order was shipped for free, the original shipping fee will be deducted from your refund.

Exchange Policy:

If you would like to do an exchange, please place the new order for the item you wish to exchange for and follow the instructions to return the item. click return instructions

 

Undeliverable / Refused packages:

If you would like to change your address, after placing the order, you must notify us immediately.

If the package is undeliverable or refused, It is the buyer’s responsibility to inform us to reship the package to the correct address, re-shipping fees will apply.

If not informed by buyer, all Undeliverable, refused packages will be refunded and the refund amount is subject to 20% restocking fee of the original price, shipping fees are non-refundable.

 

 

* ProLEDkits reserve the right to void or refund any transaction at any time for any reasons.